Return and Refund Policy

At Mary and Mabel, we are committed to providing our customers with high-quality clothing. Your satisfaction is our top priority. Please take a moment to review our return policy below.

1. Change of Mind Returns: Unfortunately, we do not accept returns for change of mind. Each garment is meticulously curated and crafted. As such, we are unable to accommodate returns based on personal preference or a change of mind.

2. Damaged Items: In the rare event that your garment arrives damaged, we are more than happy to assist you. Please follow these steps for damaged items:

• Notify Us: Contact us at hello@maryandmabel.com.au asap upon receiving the damaged item. Provide your order number and a clear description of the damage.
• Photographic Evidence: Please include clear photographs of the damaged item, including the packaging. This helps us assess the extent of the damage and take appropriate action.
• Refund or Replacement: Once we review the provided information, we will offer a refund or a replacement, depending on your preference and product availability.

3. Conditions for Returns:

• Returns must be initiated within the specified time frames outlined above.
• Products with obvious signs of use will not be eligible for a refund or replacement.

Thank you for choosing Mary and Mabel. We appreciate your understanding of our return policy, which allows us to focus on delivering exceptional, handcrafted products to our valued customers. If you have any questions or concerns, please don't hesitate to contact us.

Sincerely,

Mary and Mabel